We are proud that all our shipments go through 2 levels of packaging and 2 levels of inspection before dispatch. The chance of damage is very rare. However, in case if there is any damage, here’s how you can get a replacement:-
- Itsy Bitsy offers a replacement guarantee for all products ordered online. Products will be replaced only in case of a manufacturing defect or damage due to transportation, missing parts or accessories, defective, or different from its description on the product detail page on the website.
- Replacement will not be made in cases of damage due to normal wear and tear, incidental damage due to malfunctioning of product, and negligence on part of the customer.
- The replacement window is for 15 days from the date the order is delivered to you.
- For any damaged or incorrect product received, you must contact us within 24-48 hours of delivery.
- Before confirming an exchange/replacement, we would require proof of defect in the product in the form of a photo or the unboxing video.
- Kindly share the unboxing video so that we can get it checked and assist you accordingly.
- The replacement/Coupon code is processed only after the defective product is received and confirmed at the warehouse.
- In case the product you have returned is out of stock, we will provide you with a coupon code equal to the value of the product you purchased. The coupon code will be sent to you via email and can be used to purchase anything of that value from the online store or the Itsy Bitsy store within three months.
We will process a return only if:
- We determine that the product was not damaged while in your possession.
- The product is not different from what we shipped to you.
- You return the product in its original condition (with the box, MRP tag intact, user manual, warranty card, and all the accessories therein)
Please ensure the item(s) are packed securely to prevent any damage during transit.