At Itsy Bitsy, we offer free shipping in India for all orders above Rs. 999. For orders below Rs. 999, the shipping charges are Rs. 149.
We only make use of reliable courier companies and/or Speed Post. Itsy Bitsy is not liable for any delays in delivery by the Courier Company/ Speed Post or on account of any factors that cannot be controlled by Itsy Bitsy. We shall strive to ensure timely delivery of your order within the estimated time as mentioned in the order confirmation.
In the unlikely event that delivery is not possible for any reasons beyond the control of Itsy Bitsy, including but not limited to poor courier services in delivery area, inaccessibility of delivery area, force major events as laid out hereinafter, we shall keep you informed of such inability to deliver and cancel your order, followed by complete refund.
We will be able to accept a cancellation request any time before we ship your order. In case your credit card/debit card/bank account was already charged for the order, we shall process the refund immediately following cancellation of order, subject to deductions for any banking transaction charges incurred by us pursuant to your order and its cancellation.
Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery.
We are proud that all our shipments go through 2 levels of packaging and 2 levels of inspection before dispatch. The likelihood of damage is very small. However, in case there is any damage, here’s how you can get a replacement:
Itsy Bitsy offers a replacement guarantee for all products ordered online. Products will be replaced only in case of a manufacturing defect or damage due to transportation. Replacement will not be made in cases of damage due to normal wear and tear, incidental damage due to malfunctioning of product, and negligence on part of the customer.
If you are eligible for a replacement, you may notify us within 2 days from the date of delivery and ship the product back to us for a free replacement.
Before confirming an exchange, we would require proof of defect in product in the form of a photo, while the product is still in its packaging.
In case the product you have returned is out of stock, we will provide you with a credit note equal to the value of the product you purchased. The credit note will be sent to you via email and can be used to purchase anything of that value from the online store within three months.
The exchange policy is not applicable for any consumable item which has been used or installed, products with tampered or missing serial numbers, any damage / defect not covered under the manufacturer's warranty. The policy is also not applicable on any product returned without all original packaging and accessories, manufacturer's packaging if any, and all other items originally included with the product(s) delivered.
Please ensure the item(s) are packed securely to prevent any damage during transit.
All transactions are processed in Indian Rupees (INR).
Our business hours are 10 am to 6 pm Indian Standard Time (IST), Monday to Saturday. If you need to contact us outside our business hours, please email us at email@example.com and we will respond as soon as possible.