Terms & Conditions

Shipping

At Itsy Bitsy, we offer free shipping on all orders above Rs. 999, and a standard shipping fee of Rs. 129 on orders below Rs. 999, ensuring transparency and consistency in our delivery process.

We only make use of reliable courier companies. Itsy Bitsy is not liable for any delays in delivery by the Courier Company on account of any factors that cannot be controlled by Itsy Bitsy. We shall strive to ensure timely delivery of your order within the estimated time as mentioned in the order confirmation.

In the unlikely event that delivery is not possible for any reasons beyond the control of Itsy Bitsy, including but not limited to poor courier services in delivery area, inaccessibility of delivery area, force major events as laid out hereinafter, we shall keep you informed of such inability to deliver and cancel your order, followed by complete refund.

Estimated date of delivery

Please be informed that once the order is placed it takes 1-2 business days to get dispatched and the dispatched order will be delivered within 2-3 business days.

For Bangalore locations,

Please be informed that the order will be dispatched within 24 hours and the dispatched order will get delivered in 1-2 business days for the Bangalore location.

Cancellations

We will be able to accept a cancellation request any time before we ship your order. In case your credit card/debit card/bank account was already charged for the order, we shall process the refund immediately following cancellation of order, subject to deductions for any banking transaction charges incurred by us pursuant to your order and its cancellation.

Unfortunately, we cannot cancel orders once the shipment is out for delivery.

Products missing in the order.

We understand that receiving a package with missing items can be frustrating, and we apologize for any inconvenience caused. To ensure a smooth resolution and provide you with the best possible assistance, we kindly request your cooperation in following these steps:

If you have received a package with missing items, we kindly ask you to share an unboxing video with us. This video will help us thoroughly assess the situation and determine the cause of the issue.

Please note that all our orders go through three levels of Quality Checks before they are dispatched. We maintain photo and video evidence of the packed items as part of our quality control process. In the event of an out-of-stock item, we will inform you prior to dispatching the order, and a refund or credit note will be issued accordingly. We strive to ensure that all other items are delivered to you without any discrepancies.

It is important to mention that if the package appears to be damaged upon delivery, we recommend not accepting it from the delivery person. Alternatively, if you do accept the package, we strongly advise making an unboxing video before opening it. This precautionary measure helps ensure that any missing items can be accurately documented.

Please understand that adhering to these steps is essential for us to investigate the matter effectively and provide you with appropriate assistance. Failure to follow these guidelines may limit our ability to resolve the issue satisfactorily.

We value your understanding and cooperation, and we are committed to addressing your concerns promptly.

Currency Transactions

All transactions are processed in Indian Rupees (INR).

Processing Orders

Our business hours are 10 am to 6 pm Indian Standard Time (IST), Monday to Saturday. If you need to contact us outside our business hours, please email us at info@itsybitsy.in and we will respond as soon as possible.