Frequently Asked Questions.
Do you have a COD option?
Unfortunately, We Do not have COD option. Please proceed with Paid order, your payments will be safe and secure.
Can I modify the address after the order is purchased?
Yes, you can modify the address before the order is shipped, but once it is shipped, we will not be able to make any changes.
Kindly contact Customer support for editing/cancellation of orders.
Why do you charge so much for shipping charges?
Actually, we have very highly competitive shipping rates in the industry, we charge shipping only for orders below 499/- Shipping is absolutely free for orders above 499/-. We take utmost care to ensure the safe delivery of your parcel.
What if there are missing items from my order?
All our orders go through 3 levels of Quality Checks before dispatching. We have the photo and video evidence of the packed items.
However, if you have missing items, please do get in touch with us through email at (firstname.lastname@example.org) Phone: +919900061127 & +919945843790. We will check and revert.
What to do if my parcel was damaged upon delivery?
If you noticed that your parcel is damaged when you receive it, please kindly contact Itsy Bitsy Customer care team (within 24 hours of receiving the order). When you contact us, be sure to include pictures and evidence along with your claim. Once we obtain all the relevant information, we will assist you accordingly.
What if my parcel is returned to the warehouse?
Most of our couriers will make three attempts at delivery before marking a parcel as undeliverable. Once your parcel is marked as undeliverable, it will be returned to the warehouse. Once we receive your returned parcel, we will contact you and confirm if the product has to be reshipped or process a refund and we will proceed accordingly. If you want refund
Payment successful, but not received the order confirmation email/ message.
Kindly do not panic. If you have properly placed your order on our website or through App, be rest assured, it can be surely tracked.
1. Kindly check if you have entered the correct email address
2. Sometimes, the payment may be held by the bank for reasons unknown to us. Once we get payment confirmation from the bank, the order will be successfully placed.
How to download the invoice?
Kindly contact customer care team. They will share the invoice.
Can I get an extra discount?
All the ongoing discounts are available on the website only. We do not offer manual discounts. * However, you can check our Bulk buy website for more offers.
What should I do if I accidentally place an order for the wrong product?
In that case, kindly contact the customer and send the product to the below address. Please make sure the product is not damaged in transit and it is well packed.
Itsy Bitsy Pvt ltd
S2 .215/4Khata No.141/117/A,SY NO Ground Floor,Kanakapura Taluk,HarohalliHobli Gabbadi Village, Kanakapura, Karnataka 562112
Please make sure that the package is unopened and unused. If the product is in resalable condition, we will accept the product.
In this case, you can either choose credit note or exchange of any product worth the item value.
Is there any cancellation fee?
There is no cancellation fee if the order is cancelled before it gets dispatched.
However, we charge the courier charges if the order is not accepted or refused by you at the time of delivery. The courier charge will be automatically debited, and the remaining amount will be refunded to your original mode of payment.
(Courier charges depends on your location and the weight of the product)
What if the product I want is out of stock?
You can register your email address on the product page to get notified once the item is restocked
What is loyalty/Rewards points? How to use them?
Registering with us has great benefits. For the purchase of every Rs 100, you can earn 2 points. Ex: If you buy a product worth Rs 500 you earn 10 points
1 point = Rs. 1
2. One must accumulate a minimum of 200 points for redemption.
3. Can be redeemed at online and offline stores.
What is the affiliate program? How does it work?
check the below link to know about the affiliate program:
How do I return or exchange?
Please be informed that return or replacement is applicable only if the delivered order is damaged or incorrect. If the delivered item is as per your order and if it is the same product as per the website, we do not process replacement or return.
If you have received any incorrect item, please share us the image of the product through email (email@example.com) within 24-48 hours or delivery. We will then check with the concerned team and revert to you at the earliest.
What is your return policy?
Please check the below link to know about our return policy:
Do you have international shipping?
Kindly write to us at firstname.lastname@example.org we will check and revert.
Can I sell on your website?
We do not have this facility right now.
How do I get a franchise?
Please check the below link to know about our Franchise Details:
How do I apply for Job?
Share your resume to email@example.com or reach out to our HR team: 7022025136
How can I contact you?
You can reach out to us via
Phone: +91 99000 61127 & +91 99458 43790.